Readers will recall a blog posting that noted Delta's SkyMiles online system SNAFU in that it's showing Medallion (frequent flyer) members a different set of miles and segments than what they've actually flown.Delta's response to the blog post, in part, reads like a textbook for bad management:I can assure you we'd like nothing more to have a few things to do and only activate them when they

[Update: apparently the word is out that Delta's activity information is errant. Must be that the Skymiles retrieval system is also hosed, since each representative I talked to called me by a different first and last name, so I had to give my account number to each rep. Was funny for the first two, but after three separate names, it made me wonder what's happening to the "new" Delta.][Update 2, January

Remember when airlines cut out meals on flights on short-hauls, followed by long-haul domestic flights? Imagine what would happen if you weren't able to eat on a flight, even if you had low blood sugar, for the singular reason that you forgot your credit card. . . . Delta's decided to do away with cash on all domestic and select international routes (including Mexico, Canada and the Bahamas). So if

For those who travel frequently, encumbered with significant amounts of electronic equipment, the term road warrior might better be termed seeker of power - as in power outlets. The odyssey is often circituous, and even in locations that having power makes sense, it's often hard to come by.One welcome addition, for my travels at least, is the availability of power outlets at some seats on Delta flights.

Mentioned in a previous post that Sheraton and Microsoft's joint partnership in Link@Sheraton is a great model, where computers, printers and WiFi are available in Sheraton lobbies.Some Shearatons make their access widely available for anyone while others, like the Sheraton hotel at CDG, have it locked down with password protection. Those in the loyalty program, Starwood Preferred Guest (SPG),

[Update: well, he might have been running a scam, since my ticket worked when I went through the RER turnstile in Gare du Nord but didn't work when I arrived at Roissy CDG 2. Two other people had a similar problem, although they may have had different reasons for their issues with the turnstile, so the guard had all three of us climb over, with bags . . . ]Like the London Tube, the Paris RER regional

The London Tube payment system updates mean the Underground ticket system no longer accepts US Visa cards - debit or credit - unless they have the Chip + Pin (chip-pin uses a chip on the front of the card as a way to partially "dip" the card without putting the card all the way in to a machine).Go to the wide, large ticket machines (typically in the center or at the end of a bank of machines) if you

[Update 3: This whole single-tunnel concept isn't looking so great, what with 2,000 passengers trapped in it . . . ][Update 2: So what's the policy for delayed trains? According to the Eurostar conditions of carriage, it has to be "delayed significantly" in order for a refund to be issued: 21. Refunds for delayed or cancelled trains says "if the train you planned to catch is delayed significantly

A recent New York Times travel article on inexpensive hotels in Europe - quite helpful for those Americans looking to stretch a dollar

So now I know why the Big Chemical Company in my adopted hometown likes its European headquarters city so much.Unlike Amsterdam, which led the way as the main port of entry prior to industrial times, Rotterdam took the lead in mechanization - and paid dearly for it during World War II.Despite its proximity to Den Haag (The Hague), Rotterdam's historical district seemed never to recover, even though